This course trains Grievance and Professional Standards Committee members and the Board of Directors. It details the specific responsibilities of each group and sharpens hearing and consideration skills. Students assume the posture of a Grievance Committee and a Professional Standards Hearing Panel from processing complaints to Board ratification.

It also teaches any agent about the Grievance and Professional Standards Committee processes. Learn how to prepare for a case, how to ask questions, learn the procedural side of the process. Cases are won or lost based on procedure. Learn how to defend yourself.

Three or four hours Florida CE.